Refund policy

Returns

You have 14 days after receiving your item to request a return.

*important*Please note, you will be responsible for all return shipping charges. I strongly recommend that you use a trackable method to mail your return. 

After receiving your return and inspecting the condition of your item, I will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. I will notify you by email when your return has been processed.

*Important* To be eligible for a return, your Candle must be in the same condition that you received it, unused and in its original packaging. You’ll also need to include the receipt or proof of purchase.

You can always contact me for any return questions at contact@cosiico.co.uk

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, I do not accept returns on sale items.

Exchanges
I am more than happy to offer you an exchange if the item is in stock. Please contact me as soon as possible at contact@cosiico.co.uk  if you have changed your mind.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.